Effective Date: 1 August 2026
Due to the immediate, digital nature of the Services provided—comprising digital content, AI-generated psychological insights, and access to premium SaaS features—all sales are final. Upon the successful processing of your payment and the subsequent delivery or unlocking of the digital content, we do not offer refunds, partial refunds, credits, or exchanges under any circumstances, including but not limited to:
Disclaimer: Our Services are provided strictly for entertainment, mindfulness, and self-reflection purposes. We make no representations, warranties, or guarantees regarding specific real-world outcomes, accuracy, or applicability of the insights provided.
Notwithstanding the general policy above, we may, at our sole and absolute discretion, review and grant refund requests under the following limited, exceptional circumstances:
To request an exception, you must contact us at support@fortune.cards within 72 hours of the transaction. Your request must include the account identifier, transaction receipt, and a detailed explanation of the defect.
Our order process is conducted by authorized third-party payment gateways, digital marketplaces, and Merchants of Record (MoR).
Web Purchases: Our order process for web-based transactions is securely conducted by authorized online resellers acting as the Merchant of Record. In these instances, the designated MoR is the legal seller of the Services and facilitates the payment processing. By completing a purchase via our Web App, your transaction may also be subject to the specific Buyer Terms and Conditions and refund procedures of the acting MoR. We work closely with our payment partners to ensure exceptional circumstances are handled fairly and transparently.
Platform Purchases (App Store, Google Play, Telegram): If you purchased our Services via a third-party ecosystem (e.g., Apple App Store, Google Play Store, or Telegram Stars), your transaction is governed exclusively by the refund policies of that respective platform. Fortune.Cards does not possess the technical or legal authority to process refunds for intra-platform purchases. You must direct all billing inquiries to the respective platform’s customer support (e.g., reportaproblem.apple.com or Google Play Account Settings).
Pursuant to the Consumer Rights Directive (CRD) and applicable UK consumer protection laws, consumers generally possess a statutory right to withdraw from a purchase of digital content within 14 days (the "cooling-off period").
Waiver of Right: By purchasing our Services, you hereby provide your prior express consent to the immediate commencement of performance of the contract (i.e., immediate access to the digital content) and explicitly acknowledge that you lose your statutory right of withdrawal once the download, streaming, or access to the digital content has commenced.
The terms of the Fortune+ subscription (the "Subscription") — its nature, the free trial, the operation of recurring charges and the ways in which they may be brought to an end — are set out in the section "Fortune+ Subscription" of the Terms and Conditions.
5.1. The fee is payable for the right to call for the features included in your plan throughout the billing period paid for, and not for the extent to which you use them. The fee for a billing period that has been paid for is not recalculated, credited or refunded, including where performance was not called for, where the Subscription was used only in part, and where access was brought to an end at your own initiative.
5.2. Switching off renewal stops the charge for the following billing period. The billing period already paid for is supplied to you in full and is not refunded.
5.3. The annual plan constitutes a single billing period. Switching off renewal during an annual billing period stops the charge for the following year and does not give rise to any refund in respect of the current year.
5.4. The trial period is not paid for. Where you bring the trial to an end yourself — by cancelling the Subscription or by removing the saved payment method — access ceases immediately, no charge for the plan is taken and no refund arises. Any verification charge taken to confirm and link the payment method is not refunded.
5.5. Refunds are made in respect of erroneous, duplicate and unauthorised charges, and of charges taken after the Operator has received your withdrawal of the payment authorisation. Send your request to support@fortune.cards, stating your account identifier and the date of the payment; refunds are made to the payment instrument from which the payment was received.
5.6. Subscriptions purchased through the Apple App Store, Google Play or with Telegram Stars are refunded exclusively through, and in accordance with the rules of, the relevant platform; the Operator has no technical access to those transactions. Please direct such requests to the platform's own support.
We strictly monitor for "friendly fraud" and unwarranted chargebacks. We strongly advise contacting our support team to resolve any genuine billing discrepancies prior to initiating a chargeback with your financial institution. Initiating an invalid or fraudulent chargeback constitutes a material breach of our Terms of Service and will result in the immediate, permanent termination of your Fortune.Cards account and forfeiture of all associated digital assets.
For any inquiries relating to this Refund Policy or billing matters, please contact our support team at:
Email: support@fortune.cards